Timelabs | Helpdesk

Attendance 25

• No Data shown in Timesheet
• Attendance logs showing in previous day's Timesheet
• Update Timesheet in Bulk
• Unable to set Reporting Head
• Update Shift Roster for a certain period

View all 25

ESS 14

• Hide Resignation or any other module to Employees
• Reset ESS password
• View subordinate's Timesheet and Leave
• How to submit a Leave Cancellation request?
• How to apply Restricted leaves from ESS?

View all 14

Payroll 26

• How to disable PF employee wise?
• Restrict PF deduction to 12% of ₹15,000 or ₹1,800
• Set Logo in Payslip
• Customize Payslip options
• Employee not visible in Payroll

View all 26

Leave 7

• Leave is not credited monthly
• Allot leave and set opening leave balance
• CompOff balance not showing while marking a CompOff leave
• Adjust Employee's Leave Balance manually
• Delete an approved leave

View all 7

Reports 4

• Can we hide unwanted columns from any report?
• Reorder report's columns
• Schedule a report
• Save custom report for future use

Device Manager 11

• Attendance logs are not downloaded in the portal
• Add new machine in iclock portal
• Bio-metric device showing Offline
• Unable to transfer User Data from one device to other
• Transfer User data from one device to another

View all 11

Mobile App 6

• Mobile Punch option is not visible to employee
• Activate Timelabs Mobile App
• Wrong geo location showing in Web Punch
• Selfie feature enabled but not showing in Mobile app
• Timelabs Online and Offline Web Punch

View all 6

Common 4

• Optimizing Portal speed
• Timelabs Support - Escalation Matrix
• Timelabs Backup Scheduler
• Sync Timelabs License on Server

EDOC 4

• Upload Company Document
• Upload Employee document in EDOC Module
• Assigned template to employees
• Create a new template in Edoc

Bio-Metric Device 5

• Download Bio-metric data in Pen Drive
• Delete Attendance logs from Bio-metric device
• Bio-metric Device Date/Time changed automatically
• Upload Biometric attendance logs in Timelabs manually
• Troubleshooting "Failed to Verify" Message on Attendance Machine

Installation 3

• Standard System requirements & Pre-requisites for Timelabs HRMS
• What is Timelabs Shared Hosting and Dedicated Hosting?
• Comprehensive Data Security Measures Implemented by Timelabs Cloud Solution

Recruitment 4

• Create Job Profile in RMS
• Add new Job Opening in RMS
• Update Approver setting for Job Requisition
• Configuring Hiring Team for a Job opening

PMS 4

• Add Compentencies, Group/Categories (KRA/KPI)
• Rating Scale configuration in PMS
• Configuring Templates in the PMS module
• How to create Evaluation Event and how to assign employees to the evaluation event?

ViziTrac 1

• Check-In and Check-Out Visitor in ViziTrac module

Polls & Surveys 1

• Add a new Poll in 'POLLS & SURVEY' module